Anna S. Mattila
School of Hospitality Management, Pennsylvania State University
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School of Hospitality Management, Pennsylvania State University
Anna S. Mattila (School of Hospitality Management, Pennsylvania State University) has co-authored with 125 scholars at 60 institutions, between 1999 and 2026. 46 of them within the last 4 years. Strongest collaborators, by shared papers: Diego Costa Pinto, Sungwoo Choi, YooHee Hwang, Jochen Wirtz, Stephanie Qing Liu and Yixing Lisa Gao.
The strongest 12 of 125, by shared papers.
Congruency of scent and music as a driver of in-store evaluations and behavior
with Jochen Wirtz · 2001 · Journal of Retailing · 1,154 citations · DOI
Consumer responses to compensation, speed of recovery and apology after a service failure
with Jochen Wirtz · 2004 · International Journal of Service Industry Management · 724 citations · DOI
To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?
with Sungwoo Choi · 2020 · Journal of Service Research · 500 citations · DOI
The impact of experiential consumption cognitions and emotions on behavioral intentions
with Luisa Andreu · 2008 · Journal of Services Marketing · 407 citations · DOI
Improving consumer satisfaction in green hotels: The roles of perceived warmth, perceived competence, and CSR motive
with Yixing Lisa Gao · 2014 · International Journal of Hospitality Management · 354 citations · DOI
h-index 75